Ride Farther, Ride Better. Ride Farther, Ride Better.

Every bike is professionally assembled, tuned, and tested before shipping. It is then partially disassembled and carefully packed for safe transit.

We charge a flat rate for bike shipping. See the rates here.

Most bikes ship within 2–3 business days. Transit times typically range from 3–7 days, depending on your location.

No, we only ship within the contiguous U.S. (lower 48 states).

Your bike will arrive partially disassembled. Some models require minimal setup, while others may need more extensive assembly.

At a minimum, you’ll need to install the handlebars, front wheel, pedals, and seat, and ensure proper adjustments. Some bikes may require additional setup.

We recommend professional assembly or having a professional check your work to ensure the bike is properly set up and safe to ride. Damage caused during assembly makes the bike ineligible for return.

Bikes can be returned within 14 days of delivery if they are unused, in like-new condition, and packed in their original box with all packing materials to prevent damage. A short indoor test fit is fine, but once a bike has been ridden outside, it is non-returnable. Details here.

Customers are responsible for return shipping costs unless the bike is defective or we made a mistake. Original shipping charges, including oversized/overweight or expedited delivery fees, are non-refundable.

Yes, e-bikes must be shipped and returned via ground shipping only due to battery regulations.

Damage caused during assembly makes the bike ineligible for return. If you’re unsure about assembly, we strongly recommend professional assistance.

Bike warranties vary by manufacturer. Please check the brand’s website for details or contact us for more information.

For shipping, assembly, or return inquiries, contact us here or call (203) 762-8797.